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Colgate-Palmolive Company: Marketing Anti-Cavity Toothpaste

9-515-050
Résumé
In October 2013, Colgate-Palmolive Company, the world's leading oral care company, was about to launch its new Colgate Maximum Cavity Protection plus Sugar Acid Neutralizer toothpaste in Brazil. Oral care category accounted for 46 percent of Colgate's $17.4 billion sales worldwide in 2013. The new toothpaste was clinically proven to reduce and prevent cavities more effectively than toothpaste with the same level of fluoride alone. All major industry players, including Procter & Gamble, GlaxoSmithKline and Colgate itself, had long ago launched products with the maximum amount of fluoride allowed by Health authorities. Yet cavities remained a significant threat to public health in many countries, both developing and developed. As Suzan Harrison, Colgate's president of Oral Care, prepared to launch CMCP+SAN in Brazil, the world's third largest oral care market, her executive team was divided over the product's positioning and pricing. Should it be positioned as a basic product to maximize reach for its health benefits or as a premium product for consumers who sought superior cavity protection?
Mots-clés
Corporate social entrepreneurship;Environmental sustainability;Health care;Market segmentation;Marketing;New product marketing;Product development;Product management;Product positioning;Social responsibility;Sustainability
Public
Case
Secteur d'activité
Geographic Setting: Brazil;United States
Industry Setting: Dental care;Health care services;Retail trade
Number of Employees: Fortune 500
Gross Revenue: < 50 million
Caractéristiques particulières
Case Teaching Note, (515112), 6p, by John A. Quelch
2013
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23
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